The protection of your privacy is really important to GladePay, and its wholly-owned, GladePay Technology Solutions (Proprietary) Limited, (collectively, “Gladepay”, “we”, “us” or “our”).
When this policy mentions “Gladepay”, “we,” “us,” or “our,” it refers to the controller of your information under this policy. The data controller responsible for your information is GladePay Consulting Limited with its registered office at 44C, Ladi Alakija Street, Lekki Phase One, Lagos, Nigeria. Despite this, you alone control and are responsible for any and every information provided to us through the use of our services as provided in the Terms of Service.
What we do to Information Collected?
We collect and use your information below to provide, understand, and improve our Services, to administer your use of the Services, to respond to all your comments, feedbacks and questions, to use your email address or other contact information to send you information related to the Services and to enable you to enjoy and easily navigate our Services.
Gladepay will collect the following information about you:
Contact or Account Information: To use any of our Services, you will need to create an account. When an Account is created we’ll collect certain PII that can be used to identify you, such as your name, location, email address, phone number, company information (the list is not exhaustive) for example, login verification. If you provide us with your phone number, you agree to receive text messages to that number from us. We may use your contact information to send you information about our Services, to market to you, to help prevent spam, fraud. We could also collect other information about you that is not PII, such as Usage Data (as defined below), and this will only be used as described herein.
Support Information: If you email us to provide feedback or contact us for support, we may keep your message, name and email address, contact information and any other content included in the support request or feedback, in order to respond to your request or to improve our Services.
Use of Our Services: We automatically record certain information about how our Services are used (“Usage Data”).
Usage Data may include a User’s Internet Protocol (IP) address, browser type, operating system, frequency with which our Services are used by a User, the referring web page, pages visited, location, your mobile carrier, device information (including device and application IDs), search terms, or Cookie information. We use Usage Data to administer the Services and we analyze (and could engage third parties, who are under an obligation of confidentiality, to analyze) Usage Data to improve, customize, and enhance our Services by expanding their features and functionality and tailoring them to our Users’ needs and preferences.
Location Information: We may receive information about your location. This occurs when you use our Services and you enable location services. We may also determine location by using other data from your device, such as precise location information from GPS, information about wireless networks or cell towers near your mobile device, or your IP address. We will only use location information to improve and personalize our Services for you. If you do not want us to collect location information, you can always disable that feature on your mobile device.
We will not share/disclose any PII that we have collected from or regarding you except in the limited circumstances described here.
- User Consent or Direction: We may share or disclose your information at your direction, such as when you when you direct us to share your feedback with a business.
Such third parties will be required to maintain the confidentiality of all PII that they process on our behalf and to implement and maintain reasonable security controls to protect the confidentiality, integrity and availability of such PII. We share your payment information, including your credit or debit card number, card expiration date, CVV code, and billing address to process payments; prevent, detect and investigate fraud or other prohibited activities; facilitate dispute resolution such as chargebacks or refunds; and for other purposes associated with the acceptance of credit or debit cards.
- To respond to claims, legal process (including subpoenas), law enforcement requests and national security requests;
- To protect our rights and safety and the rights and safety of a third party or the public in general; and
If you are a user located in the European Union (EU), then depending on whether you are a Visitor, or a Registered User, we will offer you certain choices regarding the collection, use and sharing of your PII.
Visitors and Direct Users: If you are a Visitor or a Registered User, you have specific rights over the PII that GladePay controls which you can exercise in specific circumstances, such as:
- Access: to know whether we process PII about you, to access that PII and find out how we use it and who we share it with;
- Portability: to receive a subset of the PII we collect from you in a structured, commonly-used and machine-readable format, and to request that we transfer such PII to another party;
- Correction: to require us to correct PII about you that is accurate or incomplete;
- Erasure: to request that we erase PII we hold about you in certain circumstances. Note that in cases where we grant your request for deletion, copies of erased PII could remain in archived/backup copies for our records, as we are not always able to delete information from those locations;
- Restriction: to require us to stop processing the PII we hold about you other than for storage purposes in certain circumstances; and
- Objection: to object to our processing of PII about you and we will consider your request.
You can confidentially contact GladePay’s Legal Officer at email@example.com If you wish to raise a concern about our use of your information (and without prejudice to any other rights you may have). We will respond to your request as soon as we reasonably can, and we will attempt to respond to all requests within 30 days of verifying your identity.
You must be at least 18 years of age to use any of our Services. Our Services are not directed to individuals under 18 and we do not knowingly collect PII from individuals under 18. If we learn that we have collected PII of an individual under 18 we will take steps to delete such information from our files.
Changes to this Policy.
2 Crown Court Estate 2,
Oniru Victoria Island Lagos, Nigeria.
Further, for accounts located in countries in Africa, our address is:
GladePay Consulting Limited.
2 Crown Court Estate 2,
Oniru Victoria Island Lagos, Nigeria.
Effective: 25th August, 2018.
Last updated: 25th August, 2018.